Version 2.0, effective 21 October 2026. The terms that apply to you are those in your accepted quote.
Transport terms Insurance and your goods Cancellation and refunds Damage and claims Health and safety Sustainability Privacy policy
Check your goods on delivery
Please check your goods on delivery and tell us about any damage or loss as soon as possible, ideally on the day, with photographs or receipts where you have them. Late notice does not remove your legal rights.
How to tell us
Email info@voltfleet.co.uk or message us on WhatsApp with what happened, photographs and the job details. We look into it fairly and tell you what we find.
Complaints
If something goes wrong, email us as soon as possible, ideally within 7 days of the job, and we respond within 14 days. If we cannot resolve it, you may be able to use an alternative dispute resolution service, and consumers can also contact Citizens Advice.
Insurance
See insurance and your goods and section 11 and 12 of the transport terms.