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FAQ
Frequently asked questions
Answers about quotes, vehicles, coverage, insurance and delivery.
Can I book online?
No. Email, call or message us on WhatsApp with the job details, or use the quote form. We send a written quote and nothing is confirmed until you accept it.
What services do you offer?
Man and van, removals, furniture delivery, office moves, same-day courier, pallet and parcel delivery, multi-drop, contract haulage, return loads, event logistics, storage and global freight.
Which vehicles can you provide?
Small vans, large long-wheelbase vans, Luton vans, 7.5 to 18 tonne trucks and artic lorries. Larger vehicles are carried out with partner carriers.
What areas do you cover?
All London boroughs, the rest of the UK, and Europe by quote. Worldwide air and sea freight is arranged with partners.
How much does a job cost?
It depends on the distance, the load, the vehicle, the time and the access at both ends. Every job is quoted in writing before you commit.
Is there a minimum charge?
Any minimum or waiting charge is shown in your quote before you accept it.
Are my goods insured?
Our work is covered by goods-in-transit and public liability insurance. Your quote states the terms and any limit. Declare the value of anything valuable before the job. See insurance and your goods.
Can you do a same-day job?
Often, depending on availability. Call or message us with the details and we will tell you straight away.
Do you do multi-drop and regular routes?
Yes. Tell us the stops, the days and the delivery windows and we quote the route.
Can you move pallets?
Yes, single pallets, several pallets and part loads. Tell us the pallet count, dimensions and weight.
Can you transport furniture and household goods?
Yes, within London or between UK cities. Send an inventory and the access details for both ends.
Do you move film, event and exhibition equipment?
Yes. We plan around crew call times, load-in windows and venue access.
What happens if the delivery site has restricted access?
Tell us early. We can consider a smaller vehicle, a timed arrival or a different handover.
Do you offer tracking and proof of delivery?
Where your quote says so, we send delivery updates, tracking and photo confirmation.
Is support available out of hours?
Our support line is open 24/7 by phone and WhatsApp.
What will you not carry?
We may decline anything illegal, dangerous, hazardous, flammable or unsafe, live animals, cash, jewellery or documents of value, or anything that is not what you described. See the transport terms.
What if I need to cancel or change the job?
Tell us as early as you can. Any charge is stated in your quote and limited to reasonable, evidenced costs. See cancellation and refunds.
Do you handle customs?
Yes, through customs partners. See customs clearance services.
How do I report damage or complain?
Email info@voltfleet.co.uk as soon as possible, ideally on the day for damage and within 7 days for complaints. See damage and claims.